Your device system time is out of sync with the server.
Authentication is blocked when your device time differs from the server beyond the allowed limit.
The error message shows both your device time and server time to help you identify the difference.
What this means
Your device clock is out of sync with the server.
The system compares:
Server time
Your device time
If the difference is greater than 5 minutes, authentication is blocked.
How to fix
Adjust your device time so it matches the server time shown
Enable automatic date & time synchronization (recommended)
Restart the application
Try again
Expected result
Once your device time is within the allowed range (less than 5 minutes difference), authentication will succeed.
Important
This applies only to the error: “Device time mismatch detected”
The exact time difference is shown in the error message
This is a device-side concern, not related to your account or platform
Time zone differences are not the root cause, the actual clock difference is
When to contact support
If your device time matches the server time but the error still appears:
Restart your device
Ensure automatic time sync is enabled
Contact support with a screenshot of the error
