Important
The company you created your trading account with is your broker or prop firm.
They provided:
Your login credentials
Your server
Your platform access
Your trading account
TradeLocker is only the trading platform and is not your broker or prop firm.
What your broker or prop firm manages
Your broker or prop firm is responsible for:
Account balances
Deposits and withdrawals
Trade execution
Open positions
Fees and swaps
Trading history
Margin and leverage
Market price feeds
Account permissions and restrictions
They also provide the pricing and liquidity used inside TradeLocker.
What TradeLocker does
TradeLocker acts as the technology and trading interface provider.
TradeLocker provides:
The trading platform
Charting environment
Position management tools
Trading workflows
TradeLocker does not:
Hold funds
Execute trades independently
Manage balances
Control broker-side rules
Handle payouts or fees
How to identify your broker or prop firm
The easiest way is to check the original welcome email you received with your login credentials.
The sender of that email is usually your broker or prop firm.
You can also:
Check your broker or prop firm dashboard
Review your account portal
Contact the company directly
Learn more
Read more: TradeLocker vs Broker
Useful to know
If you are unsure who manages your account, TradeLocker support may not be able to identify the broker or prop firm for you because accounts are managed externally.