Important
TradeLocker cannot review or reverse challenge results. TradeLocker does not have access to breach logic or evaluation rules.
All challenge-related decisions are made by your prop firm.
Who controls challenge outcomes
Your prop firm owns and manages your challenge and account status.
TradeLocker is only the platform provider and does not control challenge results.
What this means
If your account is breached or your challenge fails, the reason is determined by your prop firm.
They control:
Breach parameters
Trading rules
Drawdown limits
Challenge steps and progression
Account status
Only your prop firm has access to your full trading evaluation and rule enforcement.
What to do
To understand why your account was breached or your challenge failed:
Contact your prop firm directly
Request details about the breach or drawdown
Ask for clarification on the rule that was violated
When to contact your prop firm
Contact your prop firm for:
Breach explanations
Failed challenge details
Rule clarification
Account status review