Important
This article applies only to broker-owned or prop firm-owned TradeLocker accounts.
TradeLocker cannot view, recover, or reset your broker generated password.
What this means
Your TradeLocker access password is not created directly inside the TradeLocker platform.
The password is generated and provided by your broker or prop firm together with:
Your server
Your login email
Your account access details
If this password needs to be changed or recovered, the process must be handled through your broker or prop firm.
Find your original login email
Your original welcome email from your broker or prop firm should contain:
Server
Email
Password
If any of mentioned fields are missing, contact your broker directly.
To find the original email, try searching your inbox for:
“TradeLocker account”
Your broker or prop firm name
Saving this email for future reference is strongly recommended.
Avoid login mistakes
When entering credentials:
Copy and paste them directly from the email
Pay attention to similar looking characters such as:
- O and 0 (capital letter O and number zero)
- l and I (capital letter I and lowercase letter L)
How to reset your password
Sign in to your broker’s or prop firm’s dashboard
Open:
Account settings
Profile settings
Security settings
Select:
Reset Password
Change Password
Then follow the instructions provided by your broker or prop firm.
If you cannot access the broker portal
Contact your broker or prop firm support directly.
You can also check your broker's:
FAQ pages
Help Center articles
Support documentation
available on their website.
Useful to know
Your broker dashboard password and your TradeLocker password are never the same.