Important
Your TradeLocker credentials are fully managed by your broker or prop firm.
TradeLocker cannot:
View passwords
Reset passwords
Change server details
Modify account credentials
What this means
This message usually appears when:
The email is incorrect
The password is incorrect
The server is incorrect
All login details must exactly match the credentials provided by your broker or prop firm.
Copy and paste credentials
Always copy credentials directly from the original email instead of typing manually.
Pay close attention to similar-looking characters such as:
O and 0 (capital letter O and number zero)
l and I (capital letter I and lowercase letter L)
Verify the correct email
Use the same email address originally used when creating the trading account with your broker or prop firm.
Check the correct server
Use the exact server provided in the welcome email.
If the server is missing or unclear, contact your broker or prop firm.
Read more: Server in TradeLocker
Reset password through your broker
If the concern continues:
Open your broker or prop firm dashboard
Reset or change the password there
Try logging in again using the updated credentials
If the concern continues
Contact your broker or prop firm directly.
They manage:
Login credentials
Server access
Account activation
Platform permissions
Only they can verify whether the credentials are correct and active.
Common examples
Examples include:
“I can’t log in with the password provided”
“Wrong password or server combination”
“Demo account login not working”
“Credentials from email are rejected”
“Cannot access my account”
How to log in
Read more on: How to log in to TradeLocker