The email you created your account with is the email you input when logging into our platform.
Here are 3 quick checks to troubleshoot this message:
Copy & paste: Always copy your credentials directly from the email to avoid typos.
Password reset: If the message persists, you can try resetting your password via your broker/prop firm's dashboard.
Notify your broker about the error: They control your credentials and platform access.
Important: Your account is handled externally by your broker or prop firm.
TradeLocker cannot view or reset passwords.
If the error persists, reach out directly to your broker or prop firm for assistance, as they control your credentials and platform access.
Message content contains:
I cant log in with the password you guys gave me
The server and password for the demo account would let me log in i have a certain time to pass the level so I can keep my account active
It won't let me log in. I'm already entering the information provided in my email, but I still can't access it.
I cant log into my demo account