Important
TradeLocker maintenance is scheduled almost exclusively on weekends (Saturday and Sunday).
During maintenance, parts of the trading engine may be temporarily offline. Pending orders and Stop Loss / Take Profit may not trigger during this time.
Maintenance is always announced in advance through email and the TradeLocker Discord community.
What this means
During scheduled maintenance, some platform functions may become temporarily unavailable.
This can affect:
Order placement
Order modification
Trade closing
Pending order execution
Stop Loss and Take Profit triggering
Studio bot operation
All users may also be automatically logged out during maintenance.
Before maintenance
To reduce trading concerns during maintenance:
Avoid opening new trades close to the maintenance window
Avoid placing time-sensitive pending orders
Verify that your Stop Loss and Take Profit are already configured correctly
Pause strategies that depend on fast execution, such as scalping or news trading
Stop Studio bots before maintenance begins
Make sure you also have your login credentials ready so you can sign back in afterward.
During maintenance
Do not rely on refreshing or repeatedly logging in as a fix.
While maintenance is active, you may temporarily lose the ability to:
Place trades
Modify positions
Close trades
This behavior is expected during the maintenance window.
After maintenance
Log out and sign back in once
Verify your:
Prices
Charts
Open positions
Pending orders
If something appears incorrect:
Immediately take a screenshot or record a video
Record the server name
Note the approximate time of the concern
Pending orders during maintenance
Pending orders, Stop Loss, and Take Profit are not guaranteed to trigger while maintenance is in progress.
This also applies to Demo accounts.
Broker and prop firm responsibility
Trade execution and account handling are ultimately controlled by your broker or prop firm.
If you have concerns related to:
Execution results
Account balances
Trade outcomes during maintenance
Your broker or prop firm is the correct party to investigate them.
Useful to know
Maintenance windows are almost never scheduled on weekdays, only during weekends.