Important
Market execution is handled entirely by your broker or prop firm, not by TradeLocker.
This includes:
Opening and closing trades
Stop Loss and Take Profit triggering
Pending order execution
Slippage and fill prices
Stop Out events
TradeLocker only provides the platform interface and cannot override or control execution.
What this means
Your broker or prop firm controls how orders are executed on their trading server.
TradeLocker sends the request, but the broker determines:
Whether the order is filled
At what price it is filled
Whether Stop Loss or Take Profit conditions are triggered
TradeLocker does not have access to the broker’s internal execution sequence, liquidity conditions, or backend systems.
What is slippage
Slippage is the difference between:
The expected execution price
The actual fill price
This usually happens during:
Rapid market movement
High volatility
Low liquidity conditions
Orders may execute at the next available market price instead of the requested price.
Common situations
Examples of execution-related behavior include:
A Stop Loss not triggering exactly at the expected level
A Take Profit not filling at the exact target price
A position closing unexpectedly due to broker or prop firm rules
A trade showing loss even if a candle did not visually touch Stop Loss
Delays or failures when manually closing trades during volatility
What to do
Contact your broker or prop firm directly.
Provide:
Trade ID
Instrument name
Approximate timestamp
Screenshots and video evidence of the trade or chart
Only your broker or prop firm can investigate:
Execution sequence
Liquidity conditions
Slippage details
Broker-side restrictions
Broker and prop firm responsibility
Your broker or prop firm owns and manages your account.
TradeLocker:
Cannot access your balance or backend account data
Cannot modify or reverse executions
Cannot investigate broker-side fills or liquidity events
If the broker requires TradeLocker assistance, they must contact Brand Support directly.
Useful to know
Visual chart prices may differ slightly from actual execution prices due to:
Bid/Ask spread
Liquidity
Slippage
Execution timing