This is related to the market execution.
Market execution is handled entirely by your broker or prop firm, not by the TradeLocker platform.
Since they execute, open and close the orders, we cannot see the exact sequence of events that occurred.
Please contact your broker or prop firm directly.
They own and manage your trading account and are the only entity that can investigate this case more thoroughly.
TradeLocker only provides the platform and is not authorized to take any action in your behalf regarding your account.
We do not have the legal right to access your account, balance, or trading history.
If your broker/prop firm needs our assistance, they must open a ticket directly through TradeLocker’s brand support.
Slippage is the difference between the price you expect and the price your order actually gets filled at. It usually happens when the market moves quickly or liquidity is thin, so the fill occurs at the next available price.
Examples, message content contains:
I tried closing my trade at -100$ and my stop loss didnt work and manually closing didnt work
unable to close a position
My trade shows a loss, however no candle touched my stoploss.