Important
TradeLocker does not control chart data or price feeds. All chart data comes from your broker or prop firm’s liquidity provider
Differences in charts across platforms are expected. Missing or incorrect data must be verified with your broker or prop firm
What this means
Charts in TradeLocker are powered by your broker’s liquidity provider.
Each broker uses a different data source, which affects:
Price movements
Candlestick patterns
Indicator values
Historical data availability
Because of this, charts may look different across platforms or brokers.
If a chart is not displaying or data is missing, it is usually related to the broker’s feed.
Common reasons chart data is missing
Broker price feed is delayed or unavailable
Instrument is not supported or has limited data
Missing historical data from the provider
Temporary disruption from the liquidity provider
Account does not have access to that symbol
What to do
Contact your broker or prop firm
Confirm the symbol’s data feed
Check your account access
Verify missing or incomplete data
Ask if missing data will be filled
Check your setup
Make sure your account is connected to a supported broker
If your broker is no longer integrated, consider switching via the TradeLocker Hub
Refresh the platform
Refresh your web platform or restart the TradeLocker app
Reopen the app after restarting to ensure all components load correctly
Reload the chart
Create a copy of your current chart layout to preserve your settings
Open chart settings and use the reload or refresh option
This often resolves loading concerns without affecting your trading data
Check for hidden candles
Navigate to the drawing toolbar and scroll to the Object tree
Click the eye icon next to the instrument to show or hide candles
Additional context
Even platforms like TradingView may show different charts because they use different liquidity providers.
Variations in price, candles, and indicators are normal when comparing platforms.
When to contact support
If your broker needs assistance, best practice is for them to contact TradeLocker directly through Brand Support.