Here are some troubleshooting steps for you to take and let our team know which ones work and which ones don’t work out for you. Your feedback will help us move forward with this case.
Check for app updates: Make sure the app is updated in the App Store (iOS) or Google Play Store (Android).
Clear mobile app cache: Go to your device settings, find the app, and clear the cache.
Reinstall the mobile app: Uninstall and reinstall the app to get the latest version.
Try using the app in web browser. Clear web browser cache.
Restart your device and ensure your mobile OS is up to date.
Check your internet connection: Try switching between Wi-Fi and cellular data and test your internet speed. Make sure your internet connection is stable. Try connecting your device to another Wi-Fi spot.
Check app permissions: Ensure the app has the necessary permissions enabled or that you don't have anti virus softwares blocking the app access.
If the concern persists, please send your device model and OS version, plus a screenshot or short screen recording showing the behavior. That will give us the visual detail we need to proceed.