Important
The user_data folder is a local folder stored on your computer by the TradeLocker desktop app and TradeLocker Studio.
It is mainly used for:
Local settings
Cached data
Logs
Desktop app configuration
Studio-related local state
It does not contain broker or prop firm backend records such as:
Account balances
Server-side executions
Official broker trade history
What the user data folder contains
The folder may include:
App preferences and settings
Cached platform data
Performance and crash logs
Studio configuration
Local layout information
Temporary desktop application data
These files help developers investigate machine-specific behavior.
When support may request it
Support may ask for the user_data folder when investigating concerns such as:
Desktop app not launching
App crashes or freezes
Studio not loading
Backtests freezing
Bots stopping unexpectedly
Login loops
Repeated sign-in prompts
Layouts or panels not saving
Charts behaving inconsistently
Persistent performance concerns
Recommended way to send user data
The easiest method is directly from the desktop app.
Open the desktop app
Go to:
Help
Send user data to support
Wait for the upload to complete
Copy the generated upload ID
Send the upload ID to support
Example upload ID:
ff752f11-b7aa-4f65-b81a-1ad4264be421
This allows support to locate the uploaded diagnostic files internally.
Alternative method
If the in-app upload is unavailable, you can manually send the zipped user_data folder instead.
Why this is important
The logs and local configuration inside the user_data folder provide developers with technical insight into what is happening on that specific machine.
Without these files, reproducing and debugging desktop or Studio-specific concerns may be significantly harder.
Useful to know
The user_data folder is local to your device and is separate from broker-managed trading account data.