Important
Missing or delayed notifications should be reported directly to human support for investigation.
Technical details about your platform and device are required for troubleshooting.
Report immediately if
Notifications not arriving at all
Notifications arriving late or delayed
Notifications appearing on desktop or web, but not on mobile
Push notifications missing on iPhone or Android
Alerts appearing only after opening the app
Duplicate notifications
Trade notifications not appearing
Price alerts not triggering
Notifications stopping after logout or app update
Notifications working on one device but not another
What to include in your report
Platform used | Specify which interface you are using:
| If applicable, also include:
|
Device details | Provide:
| Examples:
|
Why this information is needed
These technical details help the support team:
Reproduce the behavior
Check platform compatibility
Investigate notification delivery more accurately
Keep in mind
Incomplete device or platform information may slow down troubleshooting.
Sounds for notifications
TradeLocker does not currently support built-in notification sounds for all notification types and platforms.
If you are receiving notifications without audio alerts, this may be expected behavior depending on the device and platform you are using.
Read more: Notification sounds in TradeLocker