Please reach out to your broker or prop firm to get precise information on the status of your account.
TradeLocker is only a trading platform provider.
This message implies your account might have been disabled by your broker or prop firm hence it's not available anymore.
We cannot see your account status or manage your account because your broker or prop firm owns and controls it entirely.
Contact your broker or prop firm directly for more information.
Tip: Accounts are handled externally by your broker or prop firm.