Important
Messages such as:
“No active trading accounts”
“Account not active”
“Not verified”
are related to your broker or prop firm account status, not the TradeLocker platform.
TradeLocker does not create, manage, activate, or verify trading accounts.
What this means
Your account is fully managed by your broker or prop firm.
They control:
Account activation
Verification status
Account availability
Platform access permissions
TradeLocker only displays the account status provided by them.
What to do
Contact your broker or prop firm directly and ask them to confirm:
Whether your account is active
Whether verification is completed
Whether any action is required on your side
Only your broker or prop firm can review or change your account status.
What usually does not help
Since this is account-related, platform troubleshooting may not resolve the message.
This includes:
Reinstalling the app
Resetting your password
Switching devices
Clearing browser data
Possible reasons
This message may appear if:
Your account has not been activated yet
Verification is still pending
Your account was disabled or removed
Your broker or prop firm changed account access
Keep in mind
All trading accounts connected to TradeLocker are handled externally by your broker or prop firm.