TradeLocker

Server

Who is my broker, where to find my broker name

Who is my broker?

Remove old accounts, delete unused account, I already deleted my account but it's still visible

Delete account

Only applicable with error message saying wrong password, server or email combination

Wrong password, server and email combination

Withdraw

Trading refused

SL/TP not respected, trade not closed, trades opening on their own, pending trade not triggered

Market execution

how to create a new account, how to start trading

New account

Failed challenge, drawdown, beached account

Breached account or challenge in drawdown

Reset password

Uptime status

Funds missing, why are swaps high, how to change leverage, lot size restrictions

Funds, leverage, margin, fees, swaps and charges

Chart not displaying fully, frozen chart, difference in charts of TradeLocker vs TradingView

Charts data

Add funds to balance

Available instruments

Self-help for users facing app difficulties such as app not loading.

Troubleshooting

Log in

Users asking about EAs (expert advisors) or copy trading providers

Copy trading

Users asking about logging in to an account from another broker or prop firm along the existing account

Multiple accounts

Having more than one instrument previewed in a chart at a time

Multi charts

Mobile app

Account not active, no active trading accounts found. Resetting the password won't help here. No troubleshooting steps available. Broker has to look into this.

No active trading accounts

session indicator, sessions, where to get sessions

Sessions indicator

Sound notifications

Opening and closing hours of trading market

Market hours

Drag and drop SL/TP

What is TradeLocker Studio? Only mention Studio if specifically asked about it.

Studio

Should be immediately connected to human support

Notifications missing

Custom indicators

Light mode

Inquiries related or directed to MT5 or MT4 (Meta Trader), C-Trader

MT5, MT4, C-Trader, Match Trader

TradingView vs TradeLocker

Broker and prop licensing

Risk calculator

How to add instruments to favorites and how to reorder favorite instruments

Favorite instruments

Bid and ask prices

Close position as percentage (%) instead of closing it by lots

Close position as percentage (%)

Custom timeframes

Buy and sell buttons not visible, instruments list not visible

Panels

Mac desktop app

Stop out

Journaling and history download

Entry arrows also known as on chart history or triangles

Entry arrows

Log out from all devices

User data folder

Timezones

Authentication blocked - Device time mismatch detected

Best practices to reduce risk and confusion when TradeLocker platform is under maintenance.

Maintenance

Settings

Break even

Guides to TradeLocker

Save template

How to set trailing stop loss and what is it

Trailing stop loss

Invert chart

Placing trades

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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